Contact information

Thank you for visiting Netguardy.store. We are here to help you with questions about our products, orders, shipping, returns, sizing, installation, and general support.

Netguardy.store focuses on practical home protection products designed to help customers enjoy cleaner, more comfortable indoor spaces. Whether you are choosing a mosquito bed canopy, magnetic screen door, window mesh, or door curtain, our support team is ready to assist you.

Customer Support

For the fastest assistance, please contact us by email:

Email: support@Netguardy.store
Phone: (800) 777-1888

Business Address

Netguardy.store
1226 Rue la Durantaye
Québec, QC, Canada

What We Can Help With

You may contact us for support with:

Product questions
Size selection
Installation guidance
Order status
Shipping updates
Tracking questions
Return requests
Refund requests
Damaged or incorrect items
General store inquiries

Before Contacting Us

To help us assist you faster, please include your order number if your message is related to a purchase.

For product issues, please include clear photos of the item, packaging, shipping label, and the part of the product you need help with.

For size or installation questions, please include your door, window, or bed measurements so we can provide more useful guidance.

Response Time

We aim to respond to customer inquiries as quickly as possible. Most messages are answered within 1–3 business days. Response times may be longer during weekends, holidays, or high-volume periods.

Important Notes

Please make sure your email address is entered correctly when contacting us. If you do not receive a reply, check your spam, junk, or promotions folder.

For urgent order changes, such as address corrections or cancellation requests, please contact us immediately after placing your order. Once an order has been processed or shipped, changes may no longer be possible.